Let me start by saying, if you are looking for telephone account management (TAM) services, you have come to the right place. TMone excels at the development and execution of TAM campaigns. What is telephone account management (TAM)? TAM is a B2B CRM service that is a blend of inbound and outbound inside sales and customer services sales. TAM campaigns focus on developing the customer relationship and sales revenue through interaction with a dedicated sales professional assigned to the customer account. Through consistent inbound and outbound phone and e-mail correspondence, TAM agents work with their assigned business contacts to ensure that their account gets the best possible attention. Generally high value business customers, TAMS are responsible for assisting with orders, resolving concerns and up-selling the customer to increase revenue and overall share of wallet.
Why is TMone able to provide stand out TAM services? In many ways similar to our inside sales services, TMone recruits and hires business professionals with experience in consultative selling and customer support. TMone approaches TAM services with the conviction that every customer contact is an opportunity to strengthen customer loyalty and earn more business. Even customer service related requests are approached with the mindset that through issue resolution and consultative sales tactics, TMone can increase the short and long term value of each customer to our client.
In addition to focus on hiring and training top notch TAMs, TMone equips its agents with the tools needed to deliver. Each TAM is trained in the use of e-mail business correspondence, equipped with CRM software customized for each client, and assigned their own direct inbound phone number. TMone also executes TAM Light campaigns which is the similar to TAM but is primarily focused on new revenue.
Do you want to know more about TMone’s TAM services? Contact us.
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