Although difficult to articulate in words, TMone operators are a huge part of the X factor that makes TMone a completely unique environment. From executive leadership to floor managers, TMone’s organization is driven by expert and experienced operators. We are a sales focused company, a cultural differentiator that extends to even our service, quality and back office departments.
Our operation is intentionally designed to foster a culture with an emphasis on increasing revenue for our clients at every opportunity. Constant attention is given to advanced sales acumen and maximizing short and long term revenue with every interaction. From the pre-shift methodology to the cheers and chants, supervisors are engaged with agents throughout the day. Because of this level of engagement and interactivity, all work is client -centric and quality focused.
The entire workforce structure, hours of operations of the teams and performance incentives are based around the unique needs of the client. The teams participate in team contests and competition to actively drive focus on accountability for hours and sales goals. Weekly meetings ensure clear goal translations for each employee, as well as understanding of commission structures and corporate citizenship on behalf of the client. This individualized attention is made possible by the low agent to supervisor ratios which are maintained.
All employees of TMone understand that enhancing efficiencies of operations and focusing on Share of Wallet (Upselling & Complementary Selling) will increase results and value for the client. Every department proactively searches for ways to enhance performance and results on a daily basis. While technology environments like a comprehensive contact suite, and paperless environment are important, the employees and a shared vision of success are ultimately the key to TMone and it success for client partners.
