TMone brings the latest contact center technology, best practices and methodologies to its clients. We maintain fully redundant IT systems with solid information security and business continuity planning to ensure we are both compliant and reliable. An integrated web-based set of management platforms enable TMone agents to manage the entire customer life cycle from initial acquisition, retention, and care to up-selling, cross-selling and winback campaigns.
What makes TMone’s technology solution so appealing? There is nothing we can’t do. No matter what your requirement, TMone has the tools to provide the solution. TMone has a full suite of applications customized to handle CRM, data collection, workforce management, training, quality monitoring and reporting requirements.
In addition to TMone’s existing proprietary systems and software, we have extensive experience developing customer solutions for our partners. The benefit of our cumulative experience with many business sectors allows TMone to bring “best-in-class” technology and techniques to the table for all of our partners.
TMone’s contact center capabilities include: predictive outbound, inbound ACD, voice over web call routing, voice, fax management, web chat, integrated push, web collaboration, IVR call routing, unified messaging, email and CRM management.
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