TMone’s approach to training and development is a highlight of the solution we provide our clients. Training employees in a manner that is conducive to long term retention and further educational discovery is a critical and often overlooked aspect of corporate training initiatives. At TMone we recognize how important training is and are constantly improving on our process.
What make TMone training a cut above that of our competitors? Most importantly, training at TMone never stops. In addition to a fantastic new hire onboarding training, we also have a fully developed continuous improvement training that includes monthly modules for phone staff and our management team. New hire training consists of both TMone specific training and client training components. Our curriculum is centered around the retention of customer service and advanced sales as well as our ability to sourcing of critical information through TMone’s online training library. By creating a foundation of key skills and teaching our agents how to find more information on our client’s products and systems and we ensure that learning never stops.
FISH! and 1440 training modules incorporated into both new hire and CIM trainings so our core values are ingrained in our culture. TMone also covers important things like information security, compliance and systems training on a regular basis so everyone stays sharp. Training at TMone is also a fun and teambuilding activity with center wide and website scavenger hunts, Fish! toss pop quizzes and an interactive week two systems and nesting curriculum.
