Us vs. Them

The TMone Advantage

At TMone we consider the following partnership elements to be vital to the success of outsourced programs. Can your provider do this? We like to call this the TMone Advantage.

 

  • Effective communication during program set-up and deployment to ensure strategy and implementation requirements are clearly understood.
  • Effective design, development, training and testing of both systems and personnel prior to launch.
  • On-going communication regarding program goals and objectives, including feedback on revenue goal and performance/quality standards attainment.
  • Proper integration of product and campaign specific selling strategies.
  • Consistent review and analysis of targeted customer base to determine if the correct customer segment models have been targeted.
  • Establishment of an on-going positive customer relationship that enhances your brand.
  • Marketing feedback on competitive offers and concepts to challenge real and perceived competitive benefits.
  • Cultivate mutual cooperation and understanding of each others roles in serving the customer’s requirements within a sales and customer service environment.
  • Single-point account management, competitive pricing, detailed billing and security of company and customer information are imperative to a successful outsourced relationship.

US vs. THEM is one way we articulate how TMone’s services stack up against other providers.  The other way is for us to prove it.   The diagram below will help you sort it out.

US

THEM
Works to foster long term partnerships Works to ensure long term billing
Dedicated account management for its partners Shared resources stretched between multiple clients
Executive involvement in partner relationships Executive involvement  mysteriously disappears
Responsive teams act quickly  to complete requests Reacts slowly to requests
Pro-actively identifies and implements improvements Reliant on client for direction, status quo until directed
Agent profile ensures high caliber of employee Hiring are not specific to partner needs
Full nationwide background and urinalysis Maybe but you may want to double check
Competitive agent and management compensation Under or poorly  incented employees
Committed to innovation and improvement Still operating the same as we were 10 years ago
Instant throughput to all levels of the organization Possibly days before your message trickles down
Committed to providing transparent service Committed to  what you need to know