Privacy Policy

TMone, LLC dba MCI BPO, LC (“TMone,” “we,” “us,” or “our”) is a licensed third-party mortgage servicing business process management company. We provide operational services on behalf of mortgage and mortgage servicing providers.

This Privacy Policy describes how we handle information collected through this website and through general business inquiries directed to us. Information that we process on behalf of our mortgage servicing clients is governed by our contractual agreements with those clients and by their own privacy practices, and is not the subject of this Policy.

Information you provide voluntarily. When you contact us by email or otherwise reach out, we receive the information you choose to share, such as your name, email address, organization, and the contents of your message.

Information collected automatically. When you visit this website, standard server and analytics technologies may collect limited technical information, such as IP address, browser type, device and operating system information, referring pages, and pages viewed.

This website is not directed to children, and we do not knowingly collect personal information from children under the age of 13.

We use the information described above to:

• Respond to inquiries and communicate with you;
• Maintain, secure, and improve the website;
• Comply with applicable legal, regulatory, and licensing obligations.

We do not sell information collected through this website.

We may share information in the following circumstances:

• With service providers and affiliates, including our parent company MCI, as reasonably necessary to operate our business and this website;
• When required by applicable law, regulation, court order, subpoena, or regulatory or governmental request;
• In connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets.

Information that we process on behalf of mortgage servicing clients is handled under separate contractual obligations with those clients and is not shared except as permitted by those agreements and applicable law.

We maintain reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to comply with our legal, regulatory, tax, accounting, or reporting obligations, and to resolve disputes.

Depending on your jurisdiction, you may have rights with respect to your personal information, such as the right to access, correct, or request deletion of information we hold about you. To exercise any such rights, please contact us at TMone@MCI.WORLD.

Residents of certain U.S. states, including California, Colorado, and Virginia, among others, may have additional rights under applicable state privacy laws. We will respond to verifiable requests as required by applicable law.

This website may use a limited number of functional cookies or similar technologies necessary to operate the site and to collect basic, aggregated analytics about site usage. We do not use this website to deliver targeted advertising.

This website contains links to external resources, including the website of our parent company at www.mci.world and the NMLS Consumer Access site. This Policy does not apply to third-party websites, and we are not responsible for their content or privacy practices.

This website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and “Last Updated” dates at the top of this page. We encourage you to review this Policy periodically.

For questions about this Privacy Policy or our information practices, please contact us at TMone@MCI.WORLD. Information about our parent company is available at www.mci.world.

Effective Date: May 21, 2026
Last Updated: May 21, 2026